Company Profile
Our company is a technology-oriented enterprise specialized in the research, development, production and sales of wood-plastic products and light steel houses. Boasting strong technical and R&D capabilities, we have been recognized as a High-Tech Enterprise.
Since establishment, we have adhered to business principles of people-oriented development and integrity-based operation. We integrate advanced technologies and management methods to improve production capacity and product quality. Currently, we own 25 patents and have established cooperative projects with leading universities. We have passed ISO9001 Quality Management and ISO14001 Environmental Management certifications.
Frequently Asked Questions
Q1. What is the order process for WPC products?
The process includes: 1. Inquiry with detailed requirements; 2. Official quotation within 1 working day; 3. Sample confirmation; 4. Production (1-2 working days for 500sqm); 5. Delivery.
Q2. Can you provide samples and what is the cost?
Yes, we provide physical samples or videos. Digital samples are generally free; for physical sample costs and freight, please consult our service team.
Q3. What is the service life of the wood-plastic flooring?
We offer different grades with service lives ranging from 2-3 years up to 10-20 years. Our products are waterproof, mothproof, and resistant to extreme temperatures, ideal for outdoor use.
Q4. Is the installation of WPC railing complicated?
Installation is simple. It uses a lock-and-click splicing design requiring no glue. You only need basic tools like a tape measure, electric drill, and cutting machine. We provide instructions and video tutorials.
Q5. What is your Minimum Order Quantity (MOQ)?
The regular MOQ is 1 x 20-foot container (approx. 1000-1200 sqm). However, we accept small-batch orders (100-500 sqm) via LCL shipping, though the unit price may be slightly higher.
Q6. How do you handle damaged goods or quality problems?
If damage is reported within 7 days with photo/video evidence, we will reissue accessories for minor damage or negotiate refunds/replacements for serious quality issues.
KandS Floor
